Return Policy

Your satisfaction is our top priority. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free 7-day return policy.

Return Policy Details

Eligibility for Returns

  • Items must be returned within 7 days from the date of delivery.
  • The items must be in their original condition, unworn, and with all original packaging and documentation.
  • Custom-made, engraved, or personalized items are not eligible for returns unless there is a manufacturing defect.

How to Initiate a Return

  1. Contact Customer Service
    • Reach out to our Customer Service team via phone at (786)449-1236 or email at goldenstampjewelers@gmail.com to initiate your return.
    • You may also go to our Contact Us page to find relevant information and answers.
    • Provide your order number and the reason for your return.
  2. Receive a Return Authorization
    • Our Customer Service team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
    • Please include the RAN with your returned item to ensure prompt processing.
  3. Pack Your Item Securely
    • Pack the item securely in its original packaging, including any certificates or documentation.
    • Ensure the Return Authorization Number is clearly marked on the outside of the package.
  4. Ship Your Return
    • Use a trackable and insured shipping method to send your return to the address provided by our Customer Service team.
    • Golden Stamp Jewelers is not responsible for items lost or damaged during return shipping.

Refund Process

Inspection and Processing

  • Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  • Upon approval, we will process your refund to the original method of payment.
  • Please allow 5-7 business days for the refund to appear in your account after processing.

Exchanges

  • If you would prefer to exchange your item for a different one, please indicate this when you contact Customer Service.
  • Exchanges are subject to availability. If the desired item is not available, a refund will be issued.

Important Information

Satisfaction Guaranteed

  • We are committed to ensuring you are completely satisfied with your purchase. If you have any concerns or issues, please contact our Customer Service team, and we will do our best to resolve them.

Non-Returnable Items

  • Custom-made, engraved, or personalized items are final sale and cannot be returned unless there is a manufacturing defect.
  • Items that show signs of wear or have been altered, resized, or damaged in any way are not eligible for return.
  • Custom Pendant or ring renderings 

Return Shipping Costs and Labels

  • We will provide you with the label just reach out to us via the Contact Us or Return Request page